The Harry Potter Shop is the official online site for all your wizarding needs, housing ranges from Warner Bros. Studio Tour London, the Harry Potter shop at Platform 9 ¾ and Harry Potter New York in one place providing a magical shopping experience, packed with exclusive designs and fan-favourites.
Warner Bros. Studio Tour London’s online product range is now available to browse as part of the Harry Potter Shop, as well as ranges from the Harry Potter shop at Platform 9 ¾ and Harry Potter New York all in one magical shopping experience.
The shops at the Studio Tour remain open for visitors to discover a huge range of magical products and souvenirs.
Harry Potter shop at Platform 9 ¾’s online product range is now available to browse as part of the Harry Potter Shop, as well as ranges from Warner Bros. Studio Tour London and Harry Potter New York all in one magical shopping experience. The Harry Potter Shop at Platform 9 ¾ locations in King’s Cross, Heathrow and Gatwick Airports remain open. Fans will still find the much-loved photo opportunity at King’s Cross allowing them to take their own photo at the trolley as it enters Platform 9 ¾.
The Harry Potter Shop delivers to the following locations:
Andorra, Austria, Australia, Belgium, Bulgaria, Canada, The Channel Islands, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Monaco, New Zealand, The Netherlands, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Vatican City
We currently offer Standard and Tracked shipping for delivery within the UK. Shipping costs are shown at the checkout prior to completing your order.
Delivery times may vary depending on your location. Orders placed with UK Standard shipping should arrive within 3-5 working days from the date of dispatch. Orders placed for international delivery should arrive within 7-10 working days from the date of dispatch. Please allow 2-3 days from the date of purchase for your order to be processed and dispatched. All orders are processed for delivery Mondays to Fridays (excluding public holidays).
All orders are sent using Royal Mail or DHL and you will receive an email to confirm once your order has been dispatched. This will also contain a tracking number so that you can track the status of your order on the delivery partner’s website.
We try to protect our customers from fraud. Please be aware that we may need to contact you to confirm your identity and information relating to your order before it is processed and dispatched. We’re sorry if this delays dispatch but will make sure everything is done to minimise disruptions. Please ensure that your contact email address is correct at the time of ordering.
We do not currently offer store pick up for online orders.
We may have sent your items in separate parcels so please allow 48 hours for remaining items to arrive. If the remaining items are still missing 48 hours after receiving your first package, please contact our Customer Services team using the Contact Form and we will resolve any issue as quickly as possible.
ZONE 1 - £14.95
Belgium (BE), Ireland (IE), Luxembourg (LU), Netherlands (Nl)
ZONE 2 - £16.95
France (FR), Germany (DE), Guernsey (GG), Jersey (JE), Monaco (MC), Turkey (TR)
ZONE 3 - £19.95
Austria (AT), San Marino (SM), Denmark (DK), Spain (ES), Finland (FI), Sweden (SE), Italy (IT), Vatican City (VA), Portugal (PT)
ZONE 4 - £19.95
Andorra (AD), Latvia (LV), Bulgaria (BG), Lithuania (LT), Croatia (HR), Poland (PL), Czech Rep., The (CZ), Romania (RO), Estonia (EE), Slovakia (SK), Greece (GR), Slovenia (SI), Hungary (HU)
ZONE 5 - £20.95
Gibraltar (GI), Liechtenstein (LI), Norway (NO), Switzerland (CH)
Australia (AU), Canada (CA), China (CN), Hong Kong (HK), India (IN), Israel (IL), Japan (JP), Macao (MO), Malaysia (MY), New Zealand (NZ), Singapore (SG), Taiwan (TW), Thailand (TH).
Up to 500g - £9.95
Up to 1kg - £15.00
Up to 2kg - £18.00
Up to 4kg - £39.95
Up to 6kg - £45.95
Up to 8kg - £51.95
Over 8kg - £63.95
All customers are responsible for local import taxes and duties on their orders from 1st July 2021. All orders will be dispatched from the UK.
The import taxes and duties will differ depending on the content, size and weight of your order as well as your chosen delivery country, so we are unable to provide an estimated cost. You will be contacted by your delivery provider prior to delivery with the cost and how to pay. For more information, please check with your local customs department.
All orders should arrive within 5-7 days of purchase. Please allow 5-7 days from the date of purchase for your order to be processed and dispatched. You will receive an email when your order has been dispatched. Please note you will be responsible for any import duties on your order.
All orders are sent using Royal Mail or DHL and you will receive an email to confirm once your order has been dispatched. Depending on the postage service used, this may also contain a tracking number so that you can track the status of your order on the delivery partner’s website.
Once dispatched, please allow additional time for delivery, which is dependent on current demand.
Butterbeer, Nail Paint and Magic Caster Wands are currently only available for delivery within the UK. Any updates or changes regarding this will be communicated on our website.
If you are attempting to order other items and receive an error message that no delivery method is available, please contact our Customer Services team using the Contact Form and we will investigate further.
For goods shipped internationally, please note that any manufacturer warranty may not be valid; manuals, instructions and safety warnings may not be in destination country languages; the goods and accompanying materials may not be designed in accordance with destination country standards, specifications, and labelling requirements. You are responsible for assuring the goods can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
We want you to be happy with your purchase. If for some reason you are not, you have 30 days from receipt of goods to return it for a full refund. Please follow these steps:
UK Residents
- Products must be in their original condition and packaging (where possible).
- Package the products securely and enclose the completed returns card.
- Please follow the instructions on the following Royal Mail Returns Portal Link: Royal Mail Returns Portal
- Return through your local Post Office branch or Royal Mail Customer Service
Point.
- We aim to process refunds and exchanges within 3 working days (Monday-Friday) on receipt of your package, however this may vary during our busy periods.
- You will receive an email once your refund or exchange has been processed. Some products are not eligible for a return- more information can be found further down this page.
- Please ensure that you retain proof of postage from your post office and retain it.
- Should you require further information please do not hesitate to Contact Us
International Residents
· Products must be in their original condition and packaging (where possible).
· Package the products securely.
· Return your package to the address provided on the returns card.
For UK returns, please use the Royal Mail Returns Portal and this will allow you to return your order free of charge.
For international returns, you can pay to return your parcel using any postal service. If your order arrived faulty, please contact our Customer Services team before sending it back. Return shipping costs will not be reimbursed.
The following items can only be exchanged if deemed faulty:
· Cosmetics
· Earrings
· Personalised items
· Food and drink
· Underwear
· Face coverings
Your statutory rights will not be affected. The above items may be exchanged, if faulty.
If not completely satisfied with our products you may return your order up to 30 calendar days after receipt of your product. You will receive a full refund for the products.
· If you would like to exchange your item and you are a UK resident, please use the Royal Mail Returns Portal to generate a label. Please also fill out the returns card, detailing your reason for returning and preferred resolution, and make sure to enclose this within your return package.
· If you are an international resident, please return to the address printed on your returns card, detailing your reason for returning and preferred resolution.
· All products purchased online, must be returned in accordance with this policy and cannot be returned or exchanged at Warner Bros. Studio Tour London or any of the Platform 9¾ locations.
· International customers may be required to pay additional import fees for an exchanged item.
· Exchanges can only be processed for items of the same monetary value.
· Products must be in their original condition and packaging (where possible).
· Package the products securely.
· You will receive an email once your refund or exchange has been processed. Some products are not eligible for a return- more information can be found on this page.
· Please note, if returning or exchanging a product from outside the UK, you will be responsible for any return postage costs and import fees.
· Please ensure that you retain proof of postage from your post office and retain it.
We will credit your original method of payment within 5 working days of our receipt of the products returned. Please ensure you obtain proof of postage from your post provider and retain it until after you are refunded.
Once processed, it can take up to 10 working days for the money to return to your account.
If you have lost your delivery note, receipt or returns card, please contact our Customer Services team using the Contact Form.
Please contact our Customer Services team using the Contact Form and we will resolve this for you as soon as possible.
Please ensure you include your order number and any other important details when submitting your request online so we can help resolve your issue as quickly as possible. Our Customer Services Team work through all cases in chronological order; you will receive an email with a case reference number once your form has been successfully received.
Due to bespoke nature of the product, we are unable offer refunds on personalised items. Personalised items can only be exchanged if deemed faulty.
If you would like to cancel an item in your order and it has not yet been processed, please contact our Customer Services team using the Contact Form. Once processed, orders cannot be adjusted. If you do remove an item from an order that has qualified for an offer or promotion (such as free delivery), the total of your order may be adjusted accordingly.
If you would like to cancel your order, please Contact Us. Please note, we cannot cancel your order if it has already been processed. You will receive an email to confirm once your order has been cancelled. Please note, we are unable to cancel or mend individual items on an order.
We accept Visa, Master card and AMEX. We do not currently accept payment via PayPal.
In addition to your legal rights, The Harry Potter Shop is happy to accept returns for refund or exchange of unwanted items within 28 days of purchase.
· Items must be unused, in saleable condition, and in the original packaging.
· A receipt will need to be presented in-store for a full refund. Alternatively, upon proof of purchase, we may be able to offer you an exchange. Items purchased with a gift receipt may only be exchanged.
· We reserve the right to refuse a refund or exchange without proof of purchase.
· All refunds will be issued by original payment method.
· For health and safety reasons, we are unable to accept returns of piercing jewellery, face masks, opened or unsealed beauty products, opened or unsealed confectionery.
· We are unable to accept returns in-store for items purchased online unless otherwise stated.
If you have not received your order within the estimated time frame please contact us, including your name and order number.
All orders are sent using Royal Mail or DHL and you will receive an email to confirm once your order has been dispatched. Depending on the type of postage service used, this may also contain a tracking number so that you can track the status of your order on the delivery partner’s website. Once dispatched, please allow additional time for delivery, which is dependent on current demand.
Stock levels may fluctuate depending on demand and any potential shipping delays from our suppliers, which are outside of our control. We are unable to provide a specific date on items will be available again and recommend that you continue to check our website on a regular basis. In the meantime, if you click on the item on the website, you can set up an in-stock notification. This will ensure that you are sent an email notification once the product comes back in stock.
Please note, our Customer Services Team are unable to advise on when a specific product may come back into stock.
When ordering goods for international delivery you might be subject to import duties and taxes, which are levied once the goods reach the specified destination. You are responsible for any additional charges for customs clearance. Please bear in mind that we have no control over these charges. Customs policies can vary widely from country to country (or even state to state).
Please contact your local customs office for further information before placing your order as we cannot predict what these charges may be and are unable to offer any assistance on these processes.
Additionally, please note that when ordering for international delivery, you will be considered the importer of record and must adhere to all laws and regulations of the country in which you're receiving the goods.
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a parcel.
In addition, customs forms for international parcels will list the value of the contents of your order by product type. Various customs forms show the value of items included in the delivery by product type. We reserve the right to provide such information to customs in order to simplify the process for our customers or due to legal obligations. Customs can open and control packages. Please note that we have no influence over this process.
If an order is placed and restrictions that we were not aware of at the time the order was made are applied by the customs authority of the destination country, then we will cancel the order and return payment to you.
If you (or the recipient) wishes to return your order, you must request a refund of any customs duties and tax directly with your local customs office.
If you would like to cancel an item in your order and it has not yet been processed, please contact our Customer Services team using the Contact Form. Once processed, orders cannot be adjusted. If you do remove an item from an order that has qualified for an offer or promotion (such as free delivery), the total of your order may be adjusted accordingly.
If you would like to cancel your order, please Contact Us. Please note, we cannot cancel your order if it has already been processed. You will receive an email to confirm once your order has been cancelled. Please note, we are unable to cancel or mend individual items on an order.
Unfortunately, you cannot add items to your order once you have checked out.
All purchases through the Harry Potter Shop are currently in pound sterling (GBP) and will be subject to the local exchange rate.
We do not currently sell gift vouchers, however this is something we are working on for the future.
As of October 27th, 2022, the Harry Potter Fan Club Gold Membership is no longer available. As of now there is no plan to replace this membership, however, you can always refer to the Wizarding World website for any updates as well as sign up for the Free Harry Potter Fan Club Membership.
The wood for the Hogwarts Trunks is an engineered wood and not cut from a tree. The material used is plywood. All fittings are lead free/ Nk Free. Pu is REACH compliant.
Please note that warm weather may cause confectionery products to melt during transit.
Yes, everything on the site is available to order, subject to availability.
We have size guides available on most of our product pages. Just click on the last image within the product photos on each product page to see this. We would also suggest reading the care label and washing instructions before washing any clothes.
Our merchandise is offered directly to the public and we encourage all customers to purchase from our online shop to ensure they are buying authentic merchandise. We do not supply on a wholesale basis. We reserve the right to cancel orders at any time.
Due to the nature of the personalised Chocolate Frog, you will need to use your own name and photo. If ordering as a gift, you will need to have the permission to use someone else’s photo. We would recommend that you do not use images or names of celebrities as these will not be accepted.
You will be required to pay import fees on both packages – these are calculated by weight and contents of the order, so would not differ if all items were shipped together.
If you would like to purchase a personalised Chocolate Frog as a gift, please ensure you have permission to use another person’s image/name before submitting this. Only a child’s parent or guardian can submit a photo/name on behalf of a child.
The personalised Chocolate Frog is only available to purchase on our online shop.
The design on the templates themselves cannot be modified, only the area specifically designated for your chosen photo.
To create your personalised gift trunk, you can select ‘Create Your Own Trunk’ and start building your trunk. Personalise your trunk with your initials and add in any items of choice through the Create Your Own Trunk pages.
You will receive a discount on your personalised trunk subtotal;
Spend £100 and receive 10% off your trunk order
Spend £150 and receive 15% off your trunk order
Spend £200 and receive 20% off your trunk order
Your personalised trunk can be made up of any selected items on the website, completely bespoke to you. Our pre-curated gift trunks are sold as they are stated on the website and the contents cannot be changed.
There is no maximum for how many items you can include. We recommend up to 18 items, however if these items do not fit inside your personalised trunk, they may be shipped separately.
There is no minimum for how many items you put inside your personalised trunk. You can checkout with your trunk and one other item, however you may not reach the threshold for the discount.
If you have chosen to Create Your Own trunk, any items that you add to your cart will automatically be included in your personalised trunk. At this moment in time, you are unable to checkout with a personalised trunk and any items outside of your trunk.
Yes. Unfortunately, at this moment in time, the Personalised Chocolate Frog with Wizard Card is unable to be included inside your personalised gift trunk.
No. Unfortunately at this time you are only able to create one personalised trunk per order.
The Harry Potter: Magic Caster Wand is a motion-activated smart connected wand that uses a mobile app to connect to compatible smart devices in your home. The Magic Caster Wand is a rechargeable wand with LEDs, haptics, motion and touch sensors, and wireless connectivity. The wand comes in an interactive box with LEDs and audio.
Using the Magic Caster Wand, you can master spells and bring magic to life in the world around you. Master the wand motions from the in-app Spellbook and duel with friends to earn points and level up. Unlock 50+ spells for hours of interactive adventure.
There are three magical wand designs to choose from: Loyal, Honourable, and Defiant.
The limited edition Heroic Wand design (sold out) was available exclusively to Harry Potter Fan Club members.
All of the wand designs have the same functionality. Each wand has multi-color lights that magically change colour when you cast spells.
To learn more about setting up your Magic Caster Wand and using the companion app, visit our Help Centre.
To unlock the full Magic Caster Wand experience, you will need to download the Harry Potter: Magic Caster Wand mobile app and register for a free account. Registration may require the consent of a parent or legal guardian in certain territories.
The Magic Caster Wand app is available for free on iOS and Android mobile devices. See Magic Caster Wand compatible devices for requirements.
For Magic Caster Wand setup help, visit Set up your Magic Caster Wand.
Connect the Harry Potter: Magic Caster Wand to the mobile companion app to bring magic to life in the world around you.
Using your wand and the Magic Caster Wand mobile app, the spells you cast can interact with Bluetooth-enabled and WiFi-connected smart home devices, such as lights, speakers, smart TVs, or the wand box to create an immersive multisensory spellcasting experience with exciting lighting, sound, and visual effects.
For a list of compatible devices, see Magic Caster Wand compatible devices. Check back for updates as new compatible devices are added.
Your Magic Caster Wand account is a new, separate account.
To discover your true Hogwarts house and reveal your Patronus, you can join the Harry Potter Fan Club for free at wizardingworld.com.
Download the Harry Potter: Magic Caster Wand mobile app to create an account and customise your profile.
For help with setting up your account, visit Create a Magic Caster Wand account.
You'll find a Spellbook in the Harry Potter: Magic Caster Wand mobile app with over 50 spells to unlock and master!
Learn more about the Spellbook at How to cast spells.
Harry Potter New York will combine breath taking design, exciting interactive elements and exclusive products inviting fans into the Wizarding World in a way they have never before experienced. Spanning three floors and 20,000 sq. ft., the store will house the largest collection of Harry Potter and Fantastic Beasts products in the world.
Harry Potter fans will be able to visit the first official Harry Potter flagship store in the heart of New York City next to the iconic Flatiron building at 935 Broadway.
For more information regarding Harry Potter New York, please
click here.
The Harry Potter Shop at Platform 9 ¾ opening hours are as
follows:
Monday - Friday: 8am - 10pm
Saturday: 8am - 10pm
Sunday: 9am - 8pm
Bank Holidays: 9am - 8pm
All are welcome to the Harry Potter Shop at Platform 9 3/4 in Kings Cross, however If you are with a group of 12 or more people, you may be asked to wait outside and enter the shop in smaller groups. This is to prevent overcrowding inside the shop, and to make sure all our customers have as an enjoyable experience as possible. Group leaders may speak to our security staff for further assistance. Group leaders are responsible for the well being of their group members. Groups will be expected to use the same entrance and exit to ensure the safety of everyone.
You do not need anything at all for our trolley photo opportunity! Please do feel free to visit us at any time, subject to King’s Cross Station opening times.
The trolley is available during store opening hours for you to take your own photos or one with our professional photographers, taken with your choice of house scarf. The Platform 9 3/4 wall sign is available after and before store opening hours while Kings Cross Station is open.
No, you do not have to pay to take your own photographs at the trolley. However, you can also purchase your professional photo in store should you wish to.
Our professional photographs start from £9.50. We have bundle offers including 2 photographs for £15 and 3 photographs for £20. We also offer keyrings, magnets, and glass frames.
Due to its popularity, the queue for the trolley can often be quite long. To avoid queuing for so long, arrive early, before 8am so you can be one of the first in the queue. School holidays and festive periods can also be very busy. Please note, during busy periods the Photo Opportunity Experience will close an hour before the advertised store closing times.
For more information regarding the Harry Potter Shop at King’s Cross, please click here.
Return your item to us in store within 30 days of purchase along with a valid receipt as proof of purchase for your choice of a refund or exchange. If you are purchasing gifts for Christmas, any items purchased from the 1st November can be returned up to and including the 31st January.
Products must be unused, in their original condition including original packaging and tags.
Unless faulty or not as described, we are unable to offer an exchange or refund on jewellery, food and drink, face coverings, underwear, beauty products or bespoke products.
Should you wish to return a product and are not able to return to the store in person, we will happily exchange or refund within 30 days of purchase provided your product(s) meet the above criteria and you have a valid receipt as proof of purchase. For returns by post, please contact us for further details of where to send your product(s). Please note while faulty products are eligible for freepost returns, you may be responsible for any delivery charges for returning non-faulty products.
Please note, due to potential customs and import fees, we are not able to offer replacements or exchanges for international customers.
The Shop can be located on Level 3 of the Departure Lounge in Terminal 5. Please note, this is only accessible when travelling through the airport.
The Harry Potter Shop at Heathrow opening hours are as follows:
Monday to Sunday: 05:30-21:00
Not all items sold instore are the same as those on our Online Shop; these may differ in sizing, design, or price. For individual product queries, if not detailed in the product description, please Contact Us.
Please note, items may also differ from those at our other shops; as individual items may vary, we are not always able to offer an exchange or refund for a purchase made in another of our locations.
We are not able to process refunds or exchanges instore for any purchases made online – please follow our online returns instructions to return your order.
No, access to the Studio Tour shop is for ticket holders only due to strict planning regulations.
The Studio Tour Shop and the Online Shop both operate separately and therefore we are unable to group items together. However, when you purchase your Studio Tour tickets you have the option to collect these free of charge on arrival.
No, this is not a service we currently offer. However, many of the items seen online can also be purchased during your visit to the Studio Tour.
Yes, the prices are the same online as they are at the Studio Tour shop.
No, all items that are not available online are exclusive for our Studio Tour visitors. Keep checking the websites for any updates we may make in the future.
Return your item to us while in store within 30 days of purchase along with a valid receipt as proof of purchase for your choice of a refund or exchange. If you are purchasing gifts for Christmas, any items purchased from the 1st November can be returned up to and including the 31st January.
Products must be unused, in their original condition including original packaging and tags.
Unless faulty or not as described, we are unable to offer an exchange or refund on jewellery, food and drink, face coverings, underwear, beauty products or bespoke products.
Should you wish to return a product once you have left the Studio Tour, we will happily exchange or refund within 30 days of purchase provided your product(s) meet the above criteria and you have a valid receipt as proof of purchase. For returns by post, please contact us for further details of where to send your product(s). Please note while faulty products are eligible for freepost returns, you may be responsible for any delivery charges for returning non-faulty products.
Please note, due to potential customs and import fees, we are not able to offer replacements or exchanges for international customers.
Shop 360 is an immersive and interactive shopping experience that brings customers a brand-new way to shop and explore. Discover Home Shop 360, Wand Shop 360, and Trunk Shop 360 for a spellbinding shopping experience.
Shop 360 is best experienced on a touch device like your mobile phone or tablet but is also perfect for browsing on your desktop computer. Swipe, zoom and select anything to find out more about your favourite products.
Shop 360 is a special curation of fan-favourites and bestsellers. If you can't find what you need on Shop 360, please check the standard version of the website. All pricing will be the same across The Harry Potter Shop website and Shop 360.
Yes! In the bottom left of your device screen you will see a magnifying glass button. Click on that and start typing. Search results will be pulled from all the 360 shops, so you may be taken to a different 360 Shop location depending on which product you select.
Certain products may be out of stock or unavailable at the time you visit Shop 360, check back often, or reach out to our support team if you are having issues with a particular product.
Shop 360 is built using webGL technology which allows us to create a 3D environment in your browser. Older devices and certain smart TVs don't support webGL which may be the reason you are experiencing issues.
If you’re having any issues, please contact our Customer Services team using the Contact Form.
Make sure you are logged in to your account before you open the Shop 360 links, you will then automatically be logged in to your account when browsing the 360 Shops.
If you would like to get in touch regarding a product or an existing order, please Contact Us here. Please provide the order number, where possible.
